Top signals it’s time for a product operations role
As a company moves from early stage to growth stage, more and more tasks keep getting added on to the product organization.
Product teams have so many responsibilities, they often cannot devote enough time to making sure their cross-functional teams are working according to the company’s processes and best practices.
From strategy & vision to roadmapping, to managing changes, to parsing feedback from all angles, to learning how to experiment and do unbiased research, to setting KPI’s to keeping the product team on track to deliver, it takes more people. more teams, and more decision makers get things done.
Stuff is complex.
- Connections and conversations multiply.
- Execution gets haphazard.
- Teams resist change and lose morale.
- Product managers get overwhelmed with too many tools and data.
- It’s not clear who is working on what and where people are needed.
Everyone keeps asking the following questions.
- How can we make this easier?
- What processes do we put in place to ease this chaos?
- How do we mediate and coordinate all these activities?
- Who owns and maintains this?
If your business is poised for growth and you are starting to ask these questions and you are still using the processes that you put in place when you had 20 employees when you could just walk over and ask a couple questions to get an answer right away, now is the time to build a foundation for scaling.
You need to ensure that the right things are being prioritized and built in service of the outcomes your business is looking to achieve, before things get unwieldy.
Start now and lay the groundwork for operational tasks and cross-functional coordination before your growing set of tools, data, people, experiments and customer touch points slow your scaling to a crawl.
The good news is, you can get ahead of this as you enter the growth stage. You can avoid a lot of the pain of scaling. When you get your operations in place early, you can have good data, good processes. good visibility and you can make informed decisions fast to stay competitive in the market.