Member-only story

Problem solving in a crisis

Justin Zack
3 min readJan 28, 2020

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Photo by Piotr Chrobot on Unsplash

The bathroom held the aroma of hot metal. The air had a hint of thickness to it. Something is smoldering.

I ran from room to room with my nose pointed up like a hound tracking a deer. This wasn’t a fire. This was about to be a fire. The stench was upstairs, but not downstairs. It was in some rooms, but not all rooms.

I could feel my senses heighten.

The HVAC was humming but the fan had not begun to blow. It was out of the ordinary. I listened closer. This wasn’t the usual pattern click, whir and buzz. No, the timing was off. It wasn’t turning on.

I ran to the basement opened the closet to the HVAC half expecting a backdraft as seen in the movie with the same name. No smoke. No fire. Just the out of tune buzz.

The intimidating contraption stood before me. I could feel it mocking me as a I stared blankly at the mechanical masterpiece trying to decide what to do next. Time slowed as I pondered what to do next. Something was wrong, but where?

I froze, then I did what you do with all complicated things that you don’t fully understand. I turned it off.

The smell subsided. Crisis averted.

Four steps to engaging with a crisis when you’re in the middle of it

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Justin Zack
Justin Zack

Written by Justin Zack

Project leader. Product thinker. Write about human things. Find me at justinzack.com

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