How to Create Raving Fans of Your Product in the First 24 Hours of Your Customer’s Experience

Justin Zack
4 min readMay 6, 2021
Photo by Keith Luke on Unsplash

I signed up for two new SaaS products in the last day. Both of them won me over as a customer in the first 24 hours. They both did one simple thing immediately.

They showed me they knew my journey.

I use and try a lot of different SaaS products. The most common thing I experience…

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Justin Zack

Project leader. Product thinker. Write about human things. Find me at justinzack.com