3 Communication Frameworks From 3 Masters of Dialogue To Improve Your Relationships At Work

Justin Zack
1 min readFeb 10, 2023

Arguably the world’s most valuable skill is communication.

Unfortunately, the fast-paced and busy nature of today’s world keeps people from ever learning how to communicate effectively.

Here are 3 communication frameworks that will save you dozens of painful hours trying to master communication yourself:

Framework #1 — Empathy by Stephen Covey

Hearing this completely changed the way I thought about communication.

According to Stephen Covey, all you have to do is:

  • Seek first to understand
  • Then to be understood
  • Ask questions to clarify understanding

Framework #2 — Energy by Tony Robbins

Hang this up in your room somewhere.

  • Speak with conviction
  • Use vivid language to engage the audience
  • Match the energy of your communication partner

Framework #3 — Rapport by Dale Carnegie

This the Bible of communication.

  • Show genuine interest in the other person
  • Avoid criticism and negative language
  • Use humor to build rapport and make a connection



Justin Zack

Project leader. Product thinker. Write about human things. Find me at justinzack.com